When troubleshooting issues with your Cart, the first step is to check the power source. Ensure that both the main battery and the handset are fully charged. This is crucial as insufficient power can lead to various operational issues.
If the main battery and the handset are fully charged, please ensure that the power button on the battery is turned on if you have one.
Could you verify that the connection is secure and that the battery isolation strip has been removed? The battery isolation strip is a safety measure placed between the red and black connections during shipping. Removing this strip allows for the proper flow of power to the Cart. Please ensure both the battery is switched on and the trolley is switched on
If both blue lights indicating power are still not flashing as expected, you should contact our support team for further assistance. Contact form
You can reach us via the contact us form. Our dedicated customer care team will help troubleshoot the issue and provide guidance on resolving any potential issues with your trolley's power supply.