If the cart only works in Follow when the button is held down, please follow the instructions below to rectify the issue.
1. Make sure the handset is switched off and the cart is switched on.
2. Press and hold the Follow button
3. Whilst holding the Follow button press the Bluetooth on/off button
4. The handset will flash once only
5. The handset is now reprogrammed to be a Follow.
Here is a video showing you the steps:
https://www.youtube.com/watch?v=0jYM2owd1fE
If you still experience issues after trying the steps above, please reach out to our Customer Care team, using the Contact Us Form.